Privacy Policy

How will my data be processed and stored?

In May 2018, the Data Protection Act was replaced by the General Data Protection Regulation (GDPR).  Lisa Manfredini is GDPR registered.  The changes to the Data Protection Act are aimed at ensuring your personal, confidential and sometime sensitive data, is held privately and securely.  This means that any data you give to Lisa Manfredini must be processed in a way you agree with.  GDPR exists to protect your rights as a consumer.  It applies to your identifiable data eg, your name and address and any reason you might have for visiting Lisa Manfredini.  It also covers any session records, text messages or emails between Lisa Manfredini and yourself.

How long will you hold my information for?

Lisa Manfredini is a member of the National Council for Hypnotherapy (NCH).  As such they are bound by their regulations regarding the length of time they must hold onto your information.  The NCH insists that Lisa Manfredini must hold onto your data for 8 years after your final session.  However, the rule for children is different and the NCH stipulates that their data must be held until their 25th birthday.  The exception to this rule applies to young adults whose treatment end when they are 17 years old when Lisa Manfredini must keep their records until they reach their 26th birthday.  Client records will be destroyed in the January after the dates given above.  This is in line with NHS regulations for holding data.

What if I would like my data to be destroyed before this date?

Due to the sensitive nature of what Lisa Manfredini offers, the insurance company advises that deletion of a client’s data cannot occur before the minimum term (see above) has expired.

Am I able to see or get a copy of the information held by you?

In line with the GDPR, if you send Lisa Manfredini a request in writing, specifying the data you wish to see, they will supply you with a copy of your data within 30 days.  Lisa Manfredini will need to confirm your identity before sending you the information.  There will be no charge for this service.  NB:  Lisa Manfredini’s insurance company’s legal team may wish to verify any information Lisa Manfredini sends out.

What are your reasons for collecting this information?

Lisa Manfredini is keen to offer the highest quality support to their clients and in order to do so they will collect the following information:

• An idea of what you would like to achieve by coming for hypnotherapy
• A small amount of medical information
• Some brief session notes
• Your contact details
• GP contact details
• Corp research data
• Some basic information about your important others

This information allows Lisa Manfredini to provide continuity within the sessions, in order to help you towards your goal.  This information will allow Lisa Manfredini to refer to the content of earlier sessions and previous discussions.  Lisa Manfredini will only use your contact details/address and GP’s details with your explicit consent.  See client agreement and initial consultation.

How do I know that Lisa Manfredini will store my information safely?

• Paper session notes: Lisa Manfredini stores all paperwork in a locked cabinet in a locked room.
• Text Messages: Lisa Manfredini’s mobile phone is secured with a pin code.
• Emails: Lisa Manfredini’s email account requires a username and password.
• Electronic Documents: Any electronic documents are stored on a password protected computer. 

Are our discussions within the hypnotherapy sessions confidential?

Everything you discuss with Lisa Manfredini during your sessions remains strictly confidential.  Occasionally it may be necessary for Lisa Manfredini to discuss elements of your sessions with their supervisor to ensure that they are helping you in the most effective way.  However, no identifying features about you will be disclosed during these discussions.  Lisa Manfredini’s supervisor is also registered with the ICO and abides by GDPR requirements. 

What if I see Lisa Manfredini outside of a hypnotherapy session?

Lisa Manfredini is obliged by GDPR to protect your confidentiality at all times.  So, for this reason, although they may acknowledge you, it would be ideal if any further conversation could be avoided.  However, if you wish to discuss your therapy with other people, that is your choice, and you are welcome to do so.

Will Lisa Manfredini discuss information about me with other health and social care professionals?

Lisa Manfredini is only able to contact other health and social care professionals with your written consent.  Should they write to your GP, to notify them that you have entered into a therapeutic relationship with them, or to notify them that your therapy has been successfully concluded, Lisa Manfredini would require your signature, in line with GDPR requirements.  Lisa Manfredini does have a duty of care towards their clients, so the only exceptions to this would be if they believed that you were about to harm yourself or others.  Should this occur then Lisa Manfredini would be required to inform the relevant authorities.  However, Lisa Manfredini would always aim to discuss this with you before taking any action.  Legally, Lisa Manfredini would also have to provide the police with information as set out in a warrant or court order, should the situation arise.